WRMC Employee of the Year

Gary Paxson, president and CEO of White River Health System (left), Karen Taylor, dietary aide, and Tonya Brackett, food service manager, stand for a photo after Taylor was presented with the 2020 WRMC Employee of the Year award.

White River Medical Center recently announced the selection of the 2020 Employee of the Year, Karen Taylor, dietary aide.

Taylor was the March 2020 Employee of the Month as the representative of Demeanor, one of the five PRIDE (Personal Responsibility in Delivering Excellence) Standards. PRIDE standards are the guiding principles of customer service for White River Health System facilities, a news release states. The Employee of the Year is chosen by WRMC employees, and the nominees are those who were chosen as Employees of the Month in 2020.

When presenting Taylor with her award, Gary Paxson, president and CEO of White River Health System, described her as attentive, thoughtful, and instrumental. She began working at WRMC in June 2019 as a barista. Six months later she became a leader for the food line. Throughout her time at WRMC, she has been a patient and colleague favorite due to her outstanding demeanor, ability to get to know her customers and ease in making friends. When COVID began, Taylor happily provided assistance anywhere she could, including moving to a position as a hostess. She provided extraordinary work ethic that helped the department function during unprecedented times, the release states. She exceeded the needs of customers and was selected for a Helping Hand Award earlier this year.

The Employee of the Year was revealed at a luncheon honoring Employees of the Month. Those honored include: Brandi Nast, Wound Healing Center; Mary Bishop, Maternity Services; Cathy McDonald, Pain Management; Sarah Armstrong, Laboratory; Amber Calendar, Quality Department; Jennifer Campbell, Emergency Services; Jami Smotherman, Pre-Service Unit; Barbara Grammer, Laboratory; Gabe Mizner, Intensive Care; and Kelsey Brooks, Quality Department.

The WRMC Employees of the Month are nominated by their peers for best demonstrating a PRIDE standard. The PRIDE standards are Prompt Service, Respect, Involved, Demeanor, and Environmental Focus.

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